Legal
Privacy & Cookie Policy
Contents
1. Who we are
Pilates by Renata is operated by:
Renata Patricia Pereira, trading as Pilates by Renata
Hermitage 135
1506 TX Zaandam
The Netherlands
KVK number: 98662155
VAT ID: NL005345614B92
Email: support@pilatesbyrenata.com
Pilates by Renata is responsible for deciding how and why your personal information is processed.
Questions about this policy or your personal information can be sent to support@pilatesbyrenata.com.
Renata Patricia Pereira, trading as Pilates by Renata
Hermitage 135
1506 TX Zaandam
The Netherlands
KVK number: 98662155
VAT ID: NL005345614B92
Email: support@pilatesbyrenata.com
Pilates by Renata is responsible for deciding how and why your personal information is processed.
Questions about this policy or your personal information can be sent to support@pilatesbyrenata.com.
2. Information We Collect
The information we collect depends on how you interact with us.
Account and contact information
We may collect:
Your name
Email address
Account and login information
Profile details you choose to provide
Confirmation that you meet the minimum age requirement
We do not intend to collect your full date of birth unless it is required by the platform or needed for a clearly explained purpose.
Membership and payment information
We may process:
Membership type
Subscription status
Billing address
Purchase and renewal dates
Payment amount and currency
Transaction references
Payment status
Limited payment-method information provided by the payment processor
Full card details are generally processed by providers such as Stripe, PayPal or Uscreen and are not stored directly by Pilates by Renata.
Usage and technical information
We may collect:
Classes and programmes viewed
Login and account activity
Pages visited
Device and browser information
IP address
Approximate location based on IP address
Technical logs, errors and security information
Communications and marketing information
We may collect:
Customer-support enquiries
Emails and messages
Survey answers
Marketing preferences
Consent records
Unsubscribe requests
Responses to promotions or competitions
Community and member content
You may choose to submit:
Comments
Community posts
Questions
Testimonials
Progress updates
Photographs
Other content you share voluntarily
Please avoid posting unnecessary medical information or highly sensitive personal details publicly.
Account and contact information
We may collect:
Your name
Email address
Account and login information
Profile details you choose to provide
Confirmation that you meet the minimum age requirement
We do not intend to collect your full date of birth unless it is required by the platform or needed for a clearly explained purpose.
Membership and payment information
We may process:
Membership type
Subscription status
Billing address
Purchase and renewal dates
Payment amount and currency
Transaction references
Payment status
Limited payment-method information provided by the payment processor
Full card details are generally processed by providers such as Stripe, PayPal or Uscreen and are not stored directly by Pilates by Renata.
Usage and technical information
We may collect:
Classes and programmes viewed
Login and account activity
Pages visited
Device and browser information
IP address
Approximate location based on IP address
Technical logs, errors and security information
Communications and marketing information
We may collect:
Customer-support enquiries
Emails and messages
Survey answers
Marketing preferences
Consent records
Unsubscribe requests
Responses to promotions or competitions
Community and member content
You may choose to submit:
Comments
Community posts
Questions
Testimonials
Progress updates
Photographs
Other content you share voluntarily
Please avoid posting unnecessary medical information or highly sensitive personal details publicly.
3. How and why we use your information
We may use personal information to:
Create and manage your account
Deliver free and paid access
Process subscriptions and payments
Manage renewals and cancellations
Provide workouts, programmes and community features
Respond to questions and support requests
Moderate community content
Prevent fraud, account sharing and misuse
Protect our content, systems and members
Improve the website and online studio
Send essential service communications
Send marketing where you have consented
Maintain tax, accounting and legal records
Enforce our Terms of Service
Establish, exercise or defend legal claims
Comply with applicable law
We rely on different legal reasons depending on the activity.
Contract
We process information when it is necessary to provide something you requested, such as:
Creating an account
Delivering workouts
Managing a membership
Processing a purchase
Responding to a service-related request
Consent
We may rely on consent for activities such as:
Email marketing
Optional cookies
Public use of a testimonial or photograph
Certain sensitive information you voluntarily provide
You may withdraw consent at any time.
Legitimate interests
We may process information where reasonably necessary to:
Secure accounts
Prevent misuse or fraud
Improve the service
Handle ordinary business enquiries
Enforce our Terms
Protect our legal and commercial interests
We will consider your privacy rights before relying on this basis.
Legal obligations
We may retain or process information to comply with tax, accounting, consumer-protection and other legal requirements.
Create and manage your account
Deliver free and paid access
Process subscriptions and payments
Manage renewals and cancellations
Provide workouts, programmes and community features
Respond to questions and support requests
Moderate community content
Prevent fraud, account sharing and misuse
Protect our content, systems and members
Improve the website and online studio
Send essential service communications
Send marketing where you have consented
Maintain tax, accounting and legal records
Enforce our Terms of Service
Establish, exercise or defend legal claims
Comply with applicable law
We rely on different legal reasons depending on the activity.
Contract
We process information when it is necessary to provide something you requested, such as:
Creating an account
Delivering workouts
Managing a membership
Processing a purchase
Responding to a service-related request
Consent
We may rely on consent for activities such as:
Email marketing
Optional cookies
Public use of a testimonial or photograph
Certain sensitive information you voluntarily provide
You may withdraw consent at any time.
Legitimate interests
We may process information where reasonably necessary to:
Secure accounts
Prevent misuse or fraud
Improve the service
Handle ordinary business enquiries
Enforce our Terms
Protect our legal and commercial interests
We will consider your privacy rights before relying on this basis.
Legal obligations
We may retain or process information to comply with tax, accounting, consumer-protection and other legal requirements.
4. Marketing, free access and member content
Email marketing
We may send educational emails, studio updates and promotional offers where you have subscribed or where otherwise legally permitted.
Where consent is required:
The marketing option will not be preselected
You may be asked to confirm your subscription by email
Every promotional email will include an unsubscribe option
You can also unsubscribe by contacting support@pilatesbyrenata.com
Unsubscribing from marketing does not prevent us from sending essential messages about your account, payments, security, membership or cancellation.
Seven-day free access
When you request seven-day free access, we use your details to:
Create or activate your access
Deliver the selected classes
Explain how the free-access period works
Send essential access-related information
Any ongoing marketing should be clearly explained at signup and handled according to your consent choices.
Testimonials, photographs and progress updates
Content posted inside the membership may be displayed within the studio or community as necessary to provide the service.
Posting content inside the membership does not automatically give us permission to use it publicly.
We will request additional permission before using identifiable:
Testimonials
Photographs
Progress updates
Community posts
Before-and-after content
in public marketing, including on our website, social media, marketing emails or advertisements.
Where relevant, we will explain:
What content we want to use
Where it may appear
Whether your name will be shown
Whether it may be used in paid advertising
You may contact us to withdraw permission for future use.
We may send educational emails, studio updates and promotional offers where you have subscribed or where otherwise legally permitted.
Where consent is required:
The marketing option will not be preselected
You may be asked to confirm your subscription by email
Every promotional email will include an unsubscribe option
You can also unsubscribe by contacting support@pilatesbyrenata.com
Unsubscribing from marketing does not prevent us from sending essential messages about your account, payments, security, membership or cancellation.
Seven-day free access
When you request seven-day free access, we use your details to:
Create or activate your access
Deliver the selected classes
Explain how the free-access period works
Send essential access-related information
Any ongoing marketing should be clearly explained at signup and handled according to your consent choices.
Testimonials, photographs and progress updates
Content posted inside the membership may be displayed within the studio or community as necessary to provide the service.
Posting content inside the membership does not automatically give us permission to use it publicly.
We will request additional permission before using identifiable:
Testimonials
Photographs
Progress updates
Community posts
Before-and-after content
in public marketing, including on our website, social media, marketing emails or advertisements.
Where relevant, we will explain:
What content we want to use
Where it may appear
Whether your name will be shown
Whether it may be used in paid advertising
You may contact us to withdraw permission for future use.
5. Sharing information and international processing
We may share information with service providers that help us operate Pilates by Renata.
These may include:
Uscreen for membership hosting, accounts and subscriptions
Leadpages for website and landing-page functionality
Klaviyo for email communications and marketing
ManyChat for social-media messaging and automated communications
Google Workspace for email and business administration
YouTube for video hosting or embedded content
Stripe and PayPal for payment processing
Hosting, security, analytics and technical-support providers
These providers should receive only the information reasonably necessary to perform their services.
Some providers act on our instructions. Others, particularly payment, social-media or video platforms, may process information under their own privacy policies.
Some personal information may be processed outside the European Economic Area.
Where required, we will use an appropriate legal safeguard, such as:
An adequacy decision
Standard contractual clauses
Another legally recognised transfer mechanism
We do not sell your personal information to advertisers.
These may include:
Uscreen for membership hosting, accounts and subscriptions
Leadpages for website and landing-page functionality
Klaviyo for email communications and marketing
ManyChat for social-media messaging and automated communications
Google Workspace for email and business administration
YouTube for video hosting or embedded content
Stripe and PayPal for payment processing
Hosting, security, analytics and technical-support providers
These providers should receive only the information reasonably necessary to perform their services.
Some providers act on our instructions. Others, particularly payment, social-media or video platforms, may process information under their own privacy policies.
Some personal information may be processed outside the European Economic Area.
Where required, we will use an appropriate legal safeguard, such as:
An adequacy decision
Standard contractual clauses
Another legally recognised transfer mechanism
We do not sell your personal information to advertisers.
6. Cookies and similar technologies
Cookies and similar technologies help websites function, remember preferences, measure activity and support advertising.
We may use the following categories.
Necessary cookies
These support essential functions such as:
Logging in
Maintaining your session
Processing checkout
Security
Saving privacy choices
The website or membership may not function properly without these cookies.
Preference cookies
These may remember settings such as language or display preferences.
Analytics cookies
Analytics cookies help us understand how people use the website and service.
Google Analytics is not currently intentionally enabled by Pilates by Renata. If analytics tools are added later, this policy and the consent setup should be updated before non-essential tracking begins.
Marketing cookies
Marketing technologies may be used to measure campaigns, create audiences or show relevant advertising.
Meta Pixel and retargeting tools are not currently intentionally enabled. If they are added later, they will be disclosed and used in line with applicable consent requirements.
Embedded content
Third-party content, such as embedded YouTube videos, may allow that provider to collect technical information or place cookies.
Where legally required, non-essential cookies should not be activated until you make a choice.
You should be able to:
Accept or reject optional cookies
Choose by cookie category
Change or withdraw your preferences later
You can also control cookies through your browser, although blocking necessary cookies may affect the service.
We may use the following categories.
Necessary cookies
These support essential functions such as:
Logging in
Maintaining your session
Processing checkout
Security
Saving privacy choices
The website or membership may not function properly without these cookies.
Preference cookies
These may remember settings such as language or display preferences.
Analytics cookies
Analytics cookies help us understand how people use the website and service.
Google Analytics is not currently intentionally enabled by Pilates by Renata. If analytics tools are added later, this policy and the consent setup should be updated before non-essential tracking begins.
Marketing cookies
Marketing technologies may be used to measure campaigns, create audiences or show relevant advertising.
Meta Pixel and retargeting tools are not currently intentionally enabled. If they are added later, they will be disclosed and used in line with applicable consent requirements.
Embedded content
Third-party content, such as embedded YouTube videos, may allow that provider to collect technical information or place cookies.
Where legally required, non-essential cookies should not be activated until you make a choice.
You should be able to:
Accept or reject optional cookies
Choose by cookie category
Change or withdraw your preferences later
You can also control cookies through your browser, although blocking necessary cookies may affect the service.
7. Retention, security and your rights
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
How long we retain information depends on the type of information and why it was collected. This may include:
Account information while your account is active and for a reasonable period afterwards
Payment, invoice and transaction records for the period required by tax and accounting law
Customer-support messages for as long as needed to resolve the issue and maintain appropriate records
Marketing information until you unsubscribe or the information is no longer needed
Consent records for as long as necessary to demonstrate how and when consent was provided
Community content until it is removed, subject to backups and legal requirements
Security and technical logs for a limited period appropriate to fraud prevention and platform security
Information connected to a complaint, dispute or legal claim for as long as the matter remains relevant
We may retain anonymised information that can no longer be linked to you for analysis, reporting and service improvement.
Security
We use reasonable organisational and technical measures designed to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Improper disclosure
Destruction
No online platform or method of electronic storage can guarantee complete security.
You are responsible for keeping your password and login details confidential. Contact us promptly if you believe someone has accessed your account without permission.
Your privacy rights
Depending on the law that applies, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete certain information
Ask us to restrict how certain information is used
Object to certain uses of your information
Withdraw consent where processing is based on consent
Unsubscribe from marketing communications
Request a copy of certain information in a portable format
Make a complaint to a relevant privacy authority
To make a privacy request, email support@pilatesbyrenata.com and explain what you would like us to review, provide, correct or delete.
Before responding, we may ask for limited information to make sure we are dealing with the correct person. We will only request information that is reasonably necessary for this purpose.
Some privacy rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with tax or accounting obligations.
You may also lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, or another relevant privacy authority in your country.
Children and minors
The service is not intended for children under 13.
You must be at least 18 years old to:
Create an account
Purchase a membership
Participate independently in community features
Submit personal information or content directly to Pilates by Renata
A person aged 13 to 17 may participate in a workout only under the supervision and responsibility of a parent or legal guardian using the adult’s account.
We do not knowingly allow minors to create their own accounts or knowingly collect personal information directly from children.
Contact us at support@pilatesbyrenata.com if you believe a child or minor has provided personal information without appropriate permission.
Changes to this policy
We may update this Privacy and Cookie Policy when our services, technology, providers or legal obligations change.
The updated version will be posted on the website with a revised “last updated” date.
Where a change is significant, we may also provide notice through the website, membership platform or email.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
How long we retain information depends on the type of information and why it was collected. This may include:
Account information while your account is active and for a reasonable period afterwards
Payment, invoice and transaction records for the period required by tax and accounting law
Customer-support messages for as long as needed to resolve the issue and maintain appropriate records
Marketing information until you unsubscribe or the information is no longer needed
Consent records for as long as necessary to demonstrate how and when consent was provided
Community content until it is removed, subject to backups and legal requirements
Security and technical logs for a limited period appropriate to fraud prevention and platform security
Information connected to a complaint, dispute or legal claim for as long as the matter remains relevant
We may retain anonymised information that can no longer be linked to you for analysis, reporting and service improvement.
Security
We use reasonable organisational and technical measures designed to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Improper disclosure
Destruction
No online platform or method of electronic storage can guarantee complete security.
You are responsible for keeping your password and login details confidential. Contact us promptly if you believe someone has accessed your account without permission.
Your privacy rights
Depending on the law that applies, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete certain information
Ask us to restrict how certain information is used
Object to certain uses of your information
Withdraw consent where processing is based on consent
Unsubscribe from marketing communications
Request a copy of certain information in a portable format
Make a complaint to a relevant privacy authority
To make a privacy request, email support@pilatesbyrenata.com and explain what you would like us to review, provide, correct or delete.
Before responding, we may ask for limited information to make sure we are dealing with the correct person. We will only request information that is reasonably necessary for this purpose.
Some privacy rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with tax or accounting obligations.
You may also lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, or another relevant privacy authority in your country.
Children and minors
The service is not intended for children under 13.
You must be at least 18 years old to:
Create an account
Purchase a membership
Participate independently in community features
Submit personal information or content directly to Pilates by Renata
A person aged 13 to 17 may participate in a workout only under the supervision and responsibility of a parent or legal guardian using the adult’s account.
We do not knowingly allow minors to create their own accounts or knowingly collect personal information directly from children.
Contact us at support@pilatesbyrenata.com if you believe a child or minor has provided personal information without appropriate permission.
Changes to this policy
We may update this Privacy and Cookie Policy when our services, technology, providers or legal obligations change.
The updated version will be posted on the website with a revised “last updated” date.
Where a change is significant, we may also provide notice through the website, membership platform or email.
8. Contact us
Questions or privacy requests can be sent to:
Pilates by Renata
Renata Patricia Pereira
Hermitage 135
1506 TX Zaandam
The Netherlands
KVK number: 98662155
VAT ID: NL005345614B92
Email: support@pilatesbyrenata.com
Pilates by Renata
Renata Patricia Pereira
Hermitage 135
1506 TX Zaandam
The Netherlands
KVK number: 98662155
VAT ID: NL005345614B92
Email: support@pilatesbyrenata.com
Questions about these terms?
Reach out and we'll walk you through anything that's unclear.
Contact us